Returns/Exchanges

Our Return Policy

We accept returns and refunds within 14 days from the date of receipt of the product, provided the relevant item(s) has not been handled or used and is returned in saleable condition with all original packaging intact. Return of items with damaged packaging will incur a handling charge to be designated by us on a per product basis. For non-faulty items, please kindly note that we will not be able to cover the cost of return or replacement shipping.

The package is your responsibility until it reaches us. It is your responsibility to ensure the goods are insured for the full value during their journey back to us. We cannot accept liability for lost or damaged goods.

If you believe that you have received a defective/faulty item, please reach out to us so we can discuss how we can resolve the issue. We value your satisfaction and will be happy to make sure you get the products you deserve.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at go@eloathletics.com. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at go@eloathletics.com.

You will be responsible for paying for your own shipping costs for returning your item, unless you’ve received a faulty or defective product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.